*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth;font-size:16px}
body{background:#ffffff;color:#1a1a1a;font-family:'Segoe UI',Arial,sans-serif;line-height:1.6}
a{color:inherit;text-decoration:none}
img{max-width:100%;display:block}
ul{list-style:none}
.blk-in{max-width:1200px;margin:0 auto;padding:0 10px}

/* HEADER */
.site-hdr{background:#283c74;position:sticky;top:0;z-index:900;box-shadow:0 2px 8px rgba(0,0,0,0.3)}
.hdr-wrap{max-width:1200px;margin:0 auto;padding:0 10px;display:flex;align-items:center;height:64px}
.hdr-logo-lnk{display:flex;align-items:center;flex-shrink:0}
.hdr-logo-lnk img{width:180px;height:41px;object-fit:contain}
.desk-nav{flex:1;margin-left:24px}
.desk-list{display:flex;align-items:center}
.desk-list>li{position:relative}
.desk-list>li>a,.desk-list>li>.nav-cur{display:block;padding:8px 14px;color:#ffffff;font-size:0.95rem;font-weight:500;border-radius:4px}
.nav-cur{font-weight:700;cursor:default}
.has-sub{display:flex;align-items:center}
.sub-arr{color:#ffffff;font-size:0.7rem;padding:8px 6px;cursor:pointer;user-select:none;transition:transform 0.2s}
.hdr-btns{display:flex;align-items:center;margin-left:auto}
.btn-in{padding:8px 16px;border:2px solid #ffffff;color:#ffffff;border-radius:4px;font-size:0.9rem;font-weight:600;margin-right:8px}
.btn-up{padding:8px 16px;background:#d83440;color:#ffffff;border-radius:4px;font-size:0.9rem;font-weight:700}
/* FIX: hamburger right-aligned */
.mob-tog{display:none;flex-direction:column;justify-content:space-between;width:28px;height:20px;background:none;border:none;cursor:pointer;padding:0;margin-left:auto}
.mob-tog span{display:block;width:100%;height:2px;background:#ffffff;border-radius:2px}

/* DESKTOP SUBMENU AND HOVER — desktop only */
@media(min-width:1081px){
.desk-list>li>a:hover{background:rgba(255,255,255,0.12)}
.btn-in:hover{background:#ffffff;color:#283c74}
.btn-up:hover{background:#b8222d}
.has-sub::before{content:'';position:absolute;bottom:-5px;left:0;right:0;height:5px;background:transparent}
.sub-nav{display:none;position:absolute;top:calc(100% + 5px);left:0;background:#283c74;border-radius:4px;box-shadow:0 4px 16px rgba(0,0,0,0.25);z-index:800}
.has-sub:hover .sub-nav{display:block}
.has-sub:hover .sub-arr{transform:rotate(180deg)}
.sub-nav li a{display:block;padding:8px 16px;color:#ffffff;white-space:nowrap;font-size:0.9rem}
.sub-nav li a:hover{background:rgba(255,255,255,0.12)}
.btn-cta:hover{background:#b8222d}
.btn-chat:hover{background:#1e8f5e}
.btn-email:hover{opacity:0.88}
.chan-card:hover{box-shadow:0 6px 20px rgba(40,60,116,0.15);transform:translateY(-2px)}
.faq-item:hover{border-color:#283c74}
}

/* MOBILE MENU */
.mob-nav{position:fixed;top:0;left:-100%;width:80%;max-width:320px;height:100%;background:#283c74;z-index:1000;overflow-y:auto;transition:left 0.3s ease;padding-bottom:32px}
.mob-nav.open{left:0}
.mob-top{display:flex;align-items:center;justify-content:space-between;padding:16px 12px}
.mob-cls{background:none;border:none;color:#ffffff;font-size:1.8rem;cursor:pointer;line-height:1;padding:0 4px}
.mob-list{padding:8px 0}
.mob-list li>a,.mob-list li>.nav-cur{display:block;padding:12px 20px;color:#ffffff;font-size:1rem;border-bottom:1px solid rgba(255,255,255,0.08)}
.mob-has-sub{position:relative}
.mob-has-sub>a{padding-right:44px}
.mob-arr{position:absolute;right:16px;top:50%;transform:translateY(-50%);color:#ffffff;font-size:0.7rem;cursor:pointer;padding:8px;transition:transform 0.2s}
.mob-arr.arr-open{transform:translateY(-50%) rotate(180deg)}
.mob-sub{display:none;background:rgba(0,0,0,0.2)}
.mob-sub.open{display:block}
.mob-sub li a{padding:10px 32px;font-size:0.9rem}
.mob-auth{display:flex;flex-direction:column;padding:20px 20px 0}
.mob-auth .btn-in{text-align:center;padding:12px;font-size:1rem;margin-right:0;margin-bottom:10px}
.mob-auth .btn-up{text-align:center;padding:12px;font-size:1rem}
.mob-ovl{display:none;position:fixed;inset:0;background:rgba(0,0,0,0.5);z-index:999}
.mob-ovl.open{display:block}

/* SUPPORT HERO */
.sup-band{background:linear-gradient(135deg,#283c74 0%,#1a2850 55%,#0f1a38 100%);padding:56px 0}
.sup-band-in{max-width:1200px;margin:0 auto;padding:0 10px;display:flex;align-items:flex-start;justify-content:space-between;gap:40px}
.sup-txt{flex:1;max-width:620px}
.sup-txt h1{color:#ffffff;font-size:2rem;font-weight:800;margin-bottom:14px;line-height:1.25}
.sup-txt p{color:rgba(255,255,255,0.88);font-size:1rem;line-height:1.75;margin-bottom:24px}
.sup-contact-row{display:flex;flex-wrap:wrap;gap:12px}
.btn-chat{display:flex;align-items:center;gap:10px;background:#25a670;color:#ffffff;padding:13px 22px;border-radius:6px;font-weight:700;font-size:0.97rem;transition:background 0.2s}
.btn-email{display:flex;align-items:center;gap:10px;border:2px solid rgba(255,255,255,0.6);color:#ffffff;padding:11px 20px;border-radius:6px;font-weight:600;font-size:0.97rem}
.btn-chat-ico,.btn-email-ico{font-size:1.1rem}

/* SUPPORT HOURS CARD */
.sup-hours{flex-shrink:0;min-width:240px}
.sup-hours-card{background:rgba(255,255,255,0.08);border:1px solid rgba(255,255,255,0.15);border-radius:12px;padding:22px 20px}
.sup-hours-ttl{color:#ffffff;font-weight:700;font-size:0.9rem;text-transform:uppercase;letter-spacing:0.05em;margin-bottom:14px}
.sup-hours-row{display:flex;justify-content:space-between;align-items:center;padding:7px 0;border-bottom:1px solid rgba(255,255,255,0.08)}
.sup-hours-row:last-child{border-bottom:none}
.sup-channel{color:rgba(255,255,255,0.65);font-size:0.88rem}
.sup-time{color:rgba(255,255,255,0.9);font-size:0.88rem;font-weight:600}
.sup-time-green{color:#4cde9a}

/* CHANNELS SECTION */
.blk-channels{padding:56px 0;background:#f4f6fb}
.blk-channels h2{font-size:1.7rem;font-weight:800;color:#283c74;margin-bottom:10px}
.blk-channels>div>p{color:#2a2a2a;font-size:0.97rem;line-height:1.75;margin-bottom:24px}
.chan-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.chan-card{background:#ffffff;border-radius:10px;padding:22px 18px;box-shadow:0 2px 10px rgba(0,0,0,0.08);display:flex;flex-direction:column;transition:box-shadow 0.2s,transform 0.2s}
.chan-card-primary{box-shadow:0 4px 20px rgba(37,166,112,0.15)}
.chan-ico{font-size:1.8rem;margin-bottom:10px}
.chan-name{font-weight:700;color:#283c74;font-size:1.05rem;margin-bottom:8px}
.chan-desc{font-size:0.88rem;color:#444;line-height:1.65;flex:1;margin-bottom:12px}
.chan-meta{font-size:0.8rem;font-weight:700;color:#25a670;margin-bottom:14px}
.btn-cta{display:inline-block;background:#d83440;color:#ffffff;padding:11px 20px;border-radius:6px;font-weight:700;font-size:0.9rem;text-align:center;transition:background 0.2s}

/* CTA centred */
.cta-cnt{text-align:center;margin:28px 0 4px}

/* COMMON ISSUES */
.blk-issues{padding:56px 0}
.blk-issues h2{font-size:1.7rem;font-weight:800;color:#283c74;margin-bottom:10px}
.blk-issues>div>p{color:#2a2a2a;font-size:0.97rem;line-height:1.75;margin-bottom:24px}
.issue-list{display:flex;flex-direction:column;gap:14px}
.issue-item{background:#f4f6fb;border-radius:10px;overflow:hidden}
.issue-hdr{display:flex;align-items:center;gap:14px;padding:16px 18px;background:#eaedfa}
.issue-ico{font-size:1.3rem;flex-shrink:0}
.issue-title{font-weight:700;color:#283c74;font-size:0.97rem}
.issue-body{padding:16px 18px}
.issue-body p{font-size:0.93rem;color:#2a2a2a;line-height:1.75;margin-bottom:10px}
.step-ol{padding-left:20px;list-style:decimal;color:#2a2a2a;font-size:0.93rem;line-height:1.75;margin-bottom:10px}
.step-ol li{margin-bottom:6px;padding-left:4px}
.issue-note{background:#fff8e1;border-left:3px solid #f57f17;padding:10px 14px;border-radius:0 6px 6px 0;font-size:0.86rem;color:#555;line-height:1.65;margin-top:4px;margin-bottom:0}

/* FAQ */
.blk-faq{padding:56px 0;background:#f4f6fb}
.blk-faq h2{font-size:1.7rem;font-weight:800;color:#283c74;margin-bottom:10px}
.blk-faq>div>p{color:#2a2a2a;font-size:0.97rem;line-height:1.75;margin-bottom:22px}
.faq-list{display:flex;flex-direction:column;gap:10px}
.faq-item{background:#ffffff;border-radius:8px;border:1px solid #e0e5f0;overflow:hidden;transition:border-color 0.2s}
.faq-item[open]{border-color:#283c74}
.faq-q{padding:15px 18px;font-weight:700;color:#283c74;font-size:0.97rem;cursor:pointer;list-style:none;display:flex;justify-content:space-between;align-items:center;user-select:none}
.faq-q::-webkit-details-marker{display:none}
.faq-q::after{content:'▼';font-size:0.7rem;color:#283c74;transition:transform 0.2s;flex-shrink:0;margin-left:12px}
.faq-item[open] .faq-q::after{transform:rotate(180deg)}
.faq-a{padding:0 18px 16px}
.faq-a p{font-size:0.92rem;color:#444;line-height:1.75}
.faq-a a{color:#283c74;text-decoration:underline;font-weight:600}

/* FOOTER */
.site-ftr{background:#283c74;color:#ffffff;padding:44px 0 0}
.ftr-in{max-width:1200px;margin:0 auto;padding:0 10px}
.ftr-links-row{display:flex;flex-wrap:wrap;justify-content:center;gap:32px;margin-bottom:32px;text-align:center}
.ftr-col-sm{min-width:120px}
.ftr-ttl{font-size:0.9rem;font-weight:700;color:rgba(255,255,255,0.85);margin-bottom:10px;text-transform:uppercase;letter-spacing:0.05em}
.ftr-sub{font-size:0.85rem;color:rgba(255,255,255,0.65);line-height:1.5;max-width:200px}
.ftr-ul li{margin-bottom:6px}
.ftr-ul a{font-size:0.88rem;color:rgba(255,255,255,0.7)}
.ftr-carousel-lbl{font-size:0.82rem;font-weight:700;color:rgba(255,255,255,0.55);text-transform:uppercase;letter-spacing:0.05em;text-align:center;margin:8px 0 10px}
.ftr-carousel{display:flex;flex-wrap:wrap;justify-content:center;align-items:center;gap:18px;padding:12px 0;margin-bottom:12px}
.ftr-carousel img{object-fit:contain;height:auto;filter:brightness(0) invert(1);opacity:0.7}
.ftr-btm{display:flex;justify-content:space-between;align-items:flex-end;padding:20px 0;gap:24px}
.ftr-lic{flex:1;font-size:0.78rem;color:rgba(255,255,255,0.5);line-height:1.6}
.ftr-trust{display:flex;align-items:center;gap:10px;flex-shrink:0}
.ftr-trust img{object-fit:contain;height:auto;opacity:0.8}

/* RESPONSIVE */
@media(max-width:1200px){
.hdr-wrap,.ftr-in,.blk-in,.sup-band-in{padding:0 16px}
}
@media(max-width:1080px){
.desk-nav,.hdr-btns{display:none}
.mob-tog{display:flex}
.sup-band-in{flex-direction:column}
.sup-txt{max-width:100%}
.sup-hours{min-width:100%;width:100%}
.chan-grid{grid-template-columns:repeat(2,1fr)}
}
@media(max-width:768px){
.chan-grid{grid-template-columns:1fr}
.sup-contact-row{flex-direction:column}
.btn-chat,.btn-email{justify-content:center;width:100%}
.ftr-links-row{flex-direction:column;align-items:center}
.ftr-btm{flex-direction:column;align-items:flex-start}
.ftr-trust{margin-top:10px}
}
@media(max-width:480px){
.mob-nav{width:100%;max-width:100%}
.sup-txt h1{font-size:1.6rem}
.btn-cta{width:100%;padding:13px}
.issue-hdr{padding:12px 14px}
.issue-body{padding:12px 14px}
}
@media(max-width:320px){
body{font-size:14px}
.sup-txt h1{font-size:1.3rem}
.ftr-carousel{gap:10px}
}